Try it for free

Privacy Policy

Last update : Thu July 10, 2025

1. GENERAL INFORMATION

1.1 Data Controller

REMOTE MONKEY
SASU (Simplified Joint Stock Company) with share capital of €1,000.00
SIRET: 892 840 588 00016
SIREN: 892 840 588
Registered office: 1553 Route de Saint Victor, 38300 Succieu, France

Legal Representative: DESPORTES Arnaud
Data Protection Officer: DESPORTES Arnaud
Contact: hello@mycoverhero.com

1.2 Scope of Application

This privacy policy applies to the use of the MyCover Hero service (hereinafter "the Service") accessible via the website mycoverhero.com and the web application app.mycoverhero.com.

2. PERSONAL DATA COLLECTED

2.1 Identification Data

First and last name
Email address
Postal address
Phone number
VAT number (if applicable)
Age
Country of residence

2.2 Technical Data

IP address
Browsing data and cookies
Device information
Connection logs

2.3 Content Data

Photographs provided for AI avatar training
Images generated by the Service
Personalized AI avatar models
Creation preferences

2.4 Payment Data

Payment data is collected and processed by our payment provider Stripe. We do not store any banking information on our servers.

3. PURPOSES AND LEGAL BASES OF PROCESSING

3.1 Contract Performance

Provision of the MyCover Hero Service
Management of your user account
Order processing and billing
Customer support
Legal basis: Contract performance (Art. 6.1.b GDPR)

3.2 Legitimate Interests

Service improvement
Anonymized statistical analyses
Fraud prevention and security
Legal basis: Legitimate interest (Art. 6.1.f GDPR)

3.3 Consent

Sending newsletters and marketing communications
Non-essential cookies
Legal basis: Consent (Art. 6.1.a GDPR)

3.4 Legal Obligations

Retention of accounting data
Compliance with applicable regulations
Legal basis: Legal obligation (Art. 6.1.c GDPR)

4. ARTIFICIAL INTELLIGENCE DATA PROCESSING

4.1 Personal Avatar Training

The photographs you provide are used exclusively to create your personal AI avatar
This data is never used to train general AI models
Your avatar models remain strictly private and confidential
No sharing or distribution of your personal models

4.2 Generated Content

Generated images may be public by default
You can choose to make your creations private according to your subscription
You retain intellectual property rights to your creations
You are responsible for the content you generate

4.3 Technologies Used

We use proprietary artificial intelligence technologies to provide our image generation and avatar services.

5. DATA SHARING

5.1 General Principle

We do not sell, rent, or share your personal data with third parties, except in the cases explicitly mentioned below.

5.2 Service Providers

Stripe: Payment processing
Firebase (Google Cloud): Data hosting and storage
First Promoter: Referral system management
Framer: Website functionality cookies

5.3 Legal Obligations

We may disclose your data if required by law or by a competent authority.

6. INTERNATIONAL TRANSFERS

6.1 Hosting

Your data is hosted in France via Firebase, ensuring a level of protection compliant with GDPR.

6.2 Global Service

As the Service is accessible worldwide, some transfers may occur to third countries with appropriate safeguards.

7. RETENTION PERIOD

7.1 Account Data

Your personal data is retained as long as your account remains active and non-anonymized.

7.2 Content Data

Generated images: retained as long as the account is active
Avatar models: retained as long as the account is active
Purchased credits: validity of one year

7.3 Accounting Data

Data necessary for billing is retained for 10 years in compliance with legal obligations.

8. DATA SECURITY

8.1 Technical Measures

Encryption of data in transit and at rest
Secure access via authentication
Continuous security monitoring
Regular backups

8.2 Organizational Measures

Access to data limited to authorized persons
Staff training on data protection
Strict security policies

8.3 Data Breach

In case of a data breach likely to pose a risk to your rights, we will inform you as soon as possible and notify the CNIL within 72 hours.

9. YOUR RIGHTS

9.1 Access and Rectification Rights

You can access your personal data and modify it directly from your account settings.

9.2 Right to Erasure

You can delete your account at any time via: Settings → Delete Account → Password confirmation

Effective deletion period: between a few days and the maximum legal period.

9.3 Right to Object

You may object to the processing of your data for reasons relating to your particular situation.

9.4 Right to Data Portability

Upon request, we can provide you with your data in a structured, machine-readable format.

9.5 Right to Restriction

You may request restriction of processing of your data in certain circumstances.

9.6 Exercising Rights

To exercise your rights, contact us via: https://mycoverhero.com/contact-us

10. COOKIES AND SIMILAR TECHNOLOGIES

10.1 Types of Cookies Used

Necessary cookies: Service functionality
Preference cookies: Remembering your choices (theme, language)
Analytical cookies: Audience and usage measurement
Marketing cookies: Advertising personalization

10.2 Cookie Management

You can set your cookie preferences during your first visit and modify them at any time.

10.3 Third-party Tools

We use or may use: Google Analytics, Facebook Pixel, Hotjar, Mailjet.

11. COMMUNICATIONS

11.1 Transactional Emails

We send you emails necessary for the Service operation (confirmation, billing, etc.).

11.2 Marketing Communications

You can choose to receive our newsletters and marketing communications.

11.3 Unsubscribe

You can unsubscribe at any time via the link in our emails or in your account settings.

12. INTERNATIONAL COMPLIANCE

12.1 GDPR (European Union)

This policy complies with the General Data Protection Regulation.

12.2 CCPA (California)

For California residents, you have additional rights regarding your personal information under the California Consumer Privacy Act.

13. MINORS

Our Service does not impose specific age restrictions. However, we encourage parental supervision for minor users.

14. AMENDMENTS

This privacy policy may be modified to reflect changes in our practices or legal requirements. We will inform you of any significant changes.

15. CONTACT AND COMPLAINTS

15.1 Contact

For any questions regarding this policy: https://mycoverhero.com/contact-us

15.2 Supervisory Authority

You have the right to file a complaint with the CNIL: Commission Nationale de l'Informatique et des Libertés 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07 Phone: +33 1 53 73 22 22 Website: www.cnil.fr

For international users, you may also contact your local data protection authority.